Frequently Asked Questions
Can I have more than one account?
Absolutely not. If you use more than one email address to complete our surveys and offers, we will find out and you will not receive your payment.
What if I don't have PayPal?
Unfortunately, we only offer PayPal as a form of payment at this time. If you don't have an account, feel free to sign up for one HERE.
How many offers and surveys can I complete?
As many as you want! Most of our surveys can only be completed once, but some can be taken multiple times. Surveys will have the word 'daily' by them if you are allowed to take them every 24 hours.
Why didn't I get paid?
There can be a variety of issues at work here. The most common is that our partners never reported the offer/survey as completed. This could mean that the specific offer instructions weren't fully completed. Some offers happen to have a higher compeletion percentage than otheres. We strive to keep only the best offers on our site, but sometimes there is just nothing we can do. Another potential cause is that payments are made bi-weekly, so just be patient. There's a chance we just haven't sent the payment out yet. If all else fails, contact our support at firstname.lastname@example.org and we'll gladly look into the issue for you!
I accidentally used the wrong email address to take a survey, what do I do?
Let us know! Sometimes we can help you out with this, sometimes we can't. Either way, be sure to return to our home page and use the correct email address as soon as possible.
Do I have to enter my PayPal email address when completing offers?
As long as you enter your PayPal email address on DollaPal before clicking the offer link, you can use an email of your choice when filling out the offer information. Just be sure it is a valid email address, or your offer could be reversed by our partners.
You STILL didn't answer my question! What do I do?
Contact us at email@example.com! We pride ourselves on excellent customer service and respond to most emails within 24 hours, but usually much sooner! We always welcome questions from out members!